By accessing or using the Secure It Fresh website, mobile application, or any related service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
These Terms form a legally binding contract between you and Secure It Fresh Ltd ("Secure It Fresh", "we", "us"). Our Privacy Policy is incorporated by reference.
Secure It Fresh operates a tamper-proof food delivery platform connecting consumers, restaurant partners, and courier partners. The platform provides:
We act as an intermediary. The contract for food preparation is between you and the restaurant. The contract for delivery is between you and the courier (or with Secure It Fresh where we employ couriers directly).
You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at security@secureitfresh.com if you suspect unauthorised access.
We may suspend accounts that show signs of fraud, abuse, or violation of these Terms.
Orders placed through the platform constitute an offer to purchase. Acceptance occurs when the restaurant confirms the order. Prices are set by restaurants and may vary.
Restaurants joining the platform agree to:
Commission rates and payment terms are governed by the separate Restaurant Partner Agreement signed at onboarding.
Couriers operating on the platform agree to:
Couriers who breach seal integrity rules face immediate suspension and potential legal action.
You must not:
Violations may result in immediate account termination and referral to law enforcement.
All content on the Service — including logos, UI designs, copy, the smart-seal system design, and software — is owned by or licensed to Secure It Fresh. You receive a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose.
You may not copy, distribute, modify, or create derivative works without our written consent. "Secure It Fresh", our logo, and "Sealed · Fresh · Yours" are trademarks of Secure It Fresh Ltd.
To the maximum extent permitted by law:
Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any matter that cannot be excluded under applicable law.
You agree to indemnify and hold Secure It Fresh, its officers, employees, and partners harmless from any claims, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
You may delete your account at any time via account settings or by emailing hello@secureitfresh.com.
We may suspend or terminate your access without notice for material breach of these Terms, fraudulent activity, or if required by law. We will provide notice where legally required.
On termination, your right to use the Service ceases immediately. Sections 8, 9, 10, and 12 survive termination.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before bringing a legal claim, we encourage you to contact us at hello@secureitfresh.com — most issues can be resolved quickly without formal proceedings.
If you are a consumer in the EU, you may also use the European Commission's Online Dispute Resolution platform.
We may update these Terms. For material changes, we will provide at least 14 days' notice by email or prominent in-app notice. Continued use after that date constitutes acceptance of the updated Terms.
Questions about these Terms: legal@secureitfresh.com
General enquiries: hello@secureitfresh.com